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Priority Matrix Lite

Priority Matrix Lite

Priority Matrix Lite is a powerful Jira app designed to streamline request management by automatically assessing and applying priority levels based on two key factors: Impact and Urgency.

By integrating seamlessly with your existing workflows, this app simplifies the decision-making process for teams, ensuring that the most critical tasks are addressed promptly.

With Priority Matrix Lite, users can enhance their productivity and focus on what truly matters, allowing for more efficient handling of support tickets and project tasks.

Need to raise a support ticket?

Click here to access our app support portal for assistance.

Getting started

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Initial app state after installation or configuration reset

  1. Enable / Disable app
    This will enable or disable the app.
    Disabling the app does not clear the configuration.

  2. Instructions
    Click this button to review the instructions for configuring the app, and where you are up to.

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  3. Link to our other great apps.

Enabling the app

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Selecting your fields

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  1. Your Urgency field for the matrix.

  2. Your Impact field for the matrix.

  3. Toggle visibility of the available Select fields in the current Project.

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Make your selections and click Save

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The fields will now be set and 2 new options appear:

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  1. Priority Matrix tab
    Where you define your actual Priority Matrix Rules

  2. Reset Configuration button
    Action to clear and reset the app state - cannot be undone.

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Defining your Priority Rules

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  1. The Urgency field options

  2. The Impact field options

  3. The Priority values for the Urgency / Impact intersections

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Make your selections and click Save.

How to test the app

The app will set Priority when any issue type is created hence you need to ensure the Impact and Urgency fields are on the create screen or set when creating via a request type.

Once the work item is created, check the history for a record showing the priority has been set by the app.

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Using the app

This app adds an ITIL compliant priority matrix to your Jira project.

Once configured, the app will automatically update the Priority for a work item based on the selection of Impact and Urgency.

The app will set the Priority field on all issue types on the issue create event.  

You will see the Priority updated automatically, and a History entry on the Work Item for the change made by the app.

Need greater control?

The free app version provides great functionality. If however, you need more control over which issue types use the matrix and other fine grained configuration controls, check out Priority Matrix Pro.